NeuroNest Consultancy Pty Ltd
Terms & Conditions
NeuroNest Consultancy Pty Ltd – Website Terms and Conditions These Terms and Conditions apply to all services provided by NeuroNest Consultancy Pty Ltd (we, us, our) to you (you, your), including NDIS-funded and private services. 1. About us Provider: NeuroNest Consultancy Pty Ltd ABN: 16 686 775 413 Location: QLD 4020, Australia Email: NeuroNestCo@outlook.com Phone: 0494 373 276
2. Acceptance of these terms By booking, purchasing, or using our services, you agree to these Terms and Conditions and our Privacy Policy (as updated from time to time).
3. Services We provide neurodiversity-affirming, family-centred support services, which may include (depending on your booking): consultation sessions, parent coaching, collaboration with other professionals, resource preparation, and written reporting. Services may be delivered: by telehealth (online), and/or in person (where offered and agreed).
4. NDIS plan management We offer services for: Self-managed participants, and Plan-managed participants. We do not provide services under NDIA-managed plans. If your plan management changes, you must notify us as soon as possible.
5. Evidence-based recommendations and client choice Our recommendations are informed by current evidence and professional practice. Recommendations are not mandatory. You choose what fits your family, values, and your child’s wellbeing. Sleep and behaviour outcomes vary between children and families. Because results depend on many factors (including health, environment, development, and consistency), specific outcomes cannot be guaranteed.
5. Evidence-based recommendations and client choice Our recommendations are informed by current evidence and professional practice. Recommendations are not mandatory. You choose what fits your family, values, and your child’s wellbeing. Sleep and behaviour outcomes vary between children and families. Because results depend on many factors (including health, environment, development, and consistency), specific outcomes cannot be guaranteed.
6. Telehealth and online services We may deliver services via Halaxy Telehealth. Where Halaxy is unavailable due to technical reasons, we may use Zoom with security features enabled (such as password protection and a waiting room). By proceeding with telehealth, you acknowledge and accept that: you are responsible for having suitable internet access and a device that can join the session there is a small risk of technical disruption despite reasonable safeguards sessions will not be recorded by us unless you provide express written consent you should participate from a private space where possible to protect confidentiality.
7. Fees, invoicing and payment Invoicing timeframe: Invoices are usually issued within 2 business days of service delivery. Payment terms: Payment is due within 7 days of the invoice date unless otherwise agreed in writing. Additional costs: Any costs not included in your agreed services (for example, optional resources outside NDIS scope, dishonour fees, or other agreed expenses) are your responsibility. Overdue invoices: If an invoice is overdue, we may suspend services until accounts are brought up to date and may recover reasonable collection costs.
8. Cancellation and rescheduling We require at least 48 hours’ notice (by text or email) to cancel or reschedule an appointment. Late cancellations (less than 48 hours’ notice) and non-attendance are charged at the full session fee, unless otherwise required by law or agreed in writing.
9. Your responsibilities To support effective service delivery, you agree to: provide accurate and current contact and billing details (including plan manager details where relevant) attend appointments on time, or provide the required cancellation notice notify us as soon as possible of any changes that may affect service delivery (for example, plan changes, goals, major family changes, safety concerns) implement strategies in a way that respects your child’s wellbeing and consent cues ensure a safe and suitable environment for service delivery (including for telehealth).
10. Our responsibilities We will: deliver services with due care and skill and in line with applicable NDIS Practice Standards and the NDIS Code of Conduct (where relevant) handle personal information in line with privacy law and our Privacy Policy keep appropriate records and provide agreed reports within a reasonable timeframe notify you as soon as practicable if we cannot provide an agreed service. We may engage suitably qualified subcontractors where needed. Any subcontractors are required to comply with appropriate confidentiality and service standards.
11. Schedule of supports and current rates Where supports are NDIS-funded, services are generally charged in line with the relevant NDIS pricing arrangements. Prices may change if NDIS pricing changes, or if we update our fees. Any changes will be communicated and/or reflected on our website. Indicative service items (GST inclusive) current as at 1 February 2026: Therapeutic Support and Assessment (01_740_0118_1_3): $193.99 per hour Other Professional Support (01_741_0128_1_3): $193.99 per hour Travel time (TRAVEL): $97.00 per 30 minutes (where applicable) Report writing (01_740_0118_1_3): $193.99 per hour Resource preparation (01_740_0118_1_3): $193.99 per hour Professional liaison/meetings (01_740_0118_1_3): $193.99 per hour We will confirm what applies to your booking before work is undertaken.
12. Privacy, records and data handling We manage personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and in line with our Privacy Policy. Records are stored securely and used only for purposes related to service delivery, billing, and required reporting. You may request access to, or correction of, your records in writing. Records are retained for at least 7 years, or until the child turns 25 years of age, whichever is later.
13. Complaints and feedback You can raise concerns with us at NeuroNestCo@outlook.com . If the issue is not resolved, you may also contact: NDIS Quality and Safeguards Commission National Disability Insurance Agency (NDIA) on 1800 800 110 Queensland Ombudsman on 1800 068 908
14. Changes to these terms We may update these Terms and Conditions from time to time. Where changes are material, we will provide at least 14 days’ notice where reasonably possible. Continuing to use our services after the effective date means you accept the updated terms.
15. Dispute resolution If a dispute arises: Please contact us first at NeuroNestCo@outlook.com so we can try to resolve it promptly and informally. If unresolved, you may lodge a complaint with the NDIS Quality and Safeguards Commission (where applicable).
16. Attendance, risks and limitation of liability To the extent permitted by law: we are not liable for loss caused by factors outside our reasonable control (including service interruptions, technology failures, or third-party platform outages) we are not responsible for outcomes that depend on factors beyond the service provided, including how strategies are implemented and variables affecting your child’s sleep and wellbeing. Nothing in these terms limits your rights under the Australian Consumer Law, including guarantees that cannot be excluded.
17. Emergency or risk events If an emergency or safety concern arises that impacts service delivery, we may suspend, modify, or end services with immediate notice. Where appropriate, we will discuss next steps as soon as practicable.
18. Termination Either party may end services by giving 21 business days’ written notice. Fees for services already delivered, and any booked sessions within the notice period, remain payable unless otherwise agreed in writing.
19. Governing law These terms are governed by the laws of Queensland, Australia. Any disputes are subject to the jurisdiction of the Queensland courts.
20. Entire agreement, severability and force majeure These Terms and Conditions (together with any written service booking confirmations and our Privacy Policy) form the entire agreement for website-based bookings. If any part is found unenforceable, the remaining parts continue to apply. Neither party is liable for failure to perform obligations due to events beyond reasonable control, including natural disasters, pandemics, industrial action, or government restrictions.