1. Parties

Provider: NeuroNest Consultancy PTY Ltd
ABN: 16 686 775 413
Address: QLD 4020
Email: NeuroNestCo@outlook.com
Phone: 0494 373 276

Participant (Child receiving supports):

Child Name

Date of Birth

NDIS Participant Number

 Plan Start Date:                                      

Plan End Date:                     

                                                                                        
Guardian/Authorised Representative (Parent or legal guardian entering into this agreement):

Name

Address

Relationship to Child

Phone

Email

​

2. Term

This Agreement commences on the Plan Start Date and continues until the Plan End Date, unless otherwise terminated under this Agreement.

 

3. Purpose

To set out the terms under which the Provider will deliver supports funded under the Participant’s NDIS plan, in accordance with the National Disability Insurance Scheme Act 2013 and associated rules.

 

4. Telehealth and Online Services

NeuroNest may deliver support through the Halaxy Telehealth online platform. This platform is secure, encrypted, and complies with the Privacy Act 1988 and the Australian Privacy Principles.

• Telehealth sessions are conducted through a secure browser link. No special software is required for Guardians or Participants.

• Where Halaxy Telehealth is not available due to technical reasons, zoom (with password protection and waiting room features enabled) will be used as a secure alternative platform.

• No recordings of telehealth sessions will be made by NeuroNest without the Guardian’s express written consent.

• All information shared through Halaxy Telehealth or Zoom is managed in accordance with NeuroNest’s Privacy Policy and the NDIS Practice Standards.

• While we take reasonable steps to protect your privacy, all online platforms carry some inherent privacy and security risks

[ ] The Guardian consents to the use of Halaxy Telehealth, and Zoom where necessary, for service delivery.

 

5. Plan Management (Note: NeuroNest does not provide services under NDIA-managed plans)

The Participant’s NDIS plan is managed as follows (please tick one):

Self-Managed – Guardian pays invoices directly and claims reimbursement from the NDIS.

Plan-Managed – Guardian authorises the Plan Manager listed below to pay invoices on their behalf.

Plan Manager Details (to be completed if Plan-Managed):
Organisation:                                                                                                    
ABN:                    
Contact Person:                                                                                                                                             
Address:                                                                                                            
Phone:    

Email:                                                                                                                                                                                                                       

6. Evidence-Based Advice and Client Choice

The advice and recommendations provided by NeuroNest are based on current research and evidence-based practices. These are recommendations only, and the Guardian is not obliged to implement any advice that does not align with the family’s values. The child’s comfort and cues should guide support, and if the child becomes distressed, the Guardian may adjust or adapt the strategies. NeuroNest supports families to develop positive sleep habits that build daily living skills and capacity to engage in education and community. Outcomes cannot be guaranteed (e.g., sleeping through the night or waking at a specific time). Results will vary between children.

 

7. Supports and Schedule of Supports

Support Description: Therapeutic Support and Assessment

Item Code: 01_740_0118_1_3

Quantity: 1 hour

Unit Price (AUD, GST incl.): 193.99

Total (AUD, GST incl.) : 193.99

 

Therapeutic Support and Assessment — Other Professional

Item Code: 01_741_0128_1_3

Quantity: 1 hour

Unit Price (AUD, GST incl.): 193.99

Total (AUD, GST incl.) : 193.99

 

TRAVEL

Travel Time (max 30 mins)

Quantity: 0.5 hour

Unit Price (AUD, GST incl.)

​

8. Fees, Invoicing and Payment

• Invoices are issued within two (2) business days of service delivery. Payment is due within seven (7) days of invoice date.

• Any additional expenses not included in the Participant’s NDIS package (for example, resources outside NDIS scope, dishonour fees, or other agreed costs) are the responsibility of the Guardian.

If an invoice remains unpaid after the due date, NeuroNest may:

• suspend further services until the account is up to date; and

• recover reasonable costs of collection.

9. Cancellation and Rescheduling

At least 48 hours’ notice (by text, or email) is required. Late cancellations or non-attendance incur the full fee.

 

10. Guardian Responsibilities

• Provide accurate NDIS plan and contact information.
  Attend sessions punctually or give required cancellation notice.

• Notify NeuroNest of any changes to NDIS plan, goals, or personal circumstances.
  Implement strategies in a manner that respects the child’s comfort, consent cues, and wellbeing.

• Ensure a safe and suitable environment for service delivery, whether in person or remotely.

• Cooperate with NeuroNest staff to enable effective provision of services.

 

11. Provider Responsibilities

• Deliver supports in accordance with NDIS Practice Standards and Code of Conduct.
• Maintain confidentiality and privacy of Participant information under the Privacy Act 1988.
• Keep accurate records and provide reports as required for NDIS compliance.
• Notify Guardian promptly if unable to provide agreed supports.
• NeuroNest may subcontract services to qualified practitioners where necessary. Subcontractors are bound by the same standards and policies.

 

12. Privacy and Data Handling

Personal and health information will be managed in compliance with the Privacy Act 1988 and the Australian Privacy Principles.

All personal and health information will be stored securely on Halaxy, which complies with Australian privacy laws and relevant security standards, and used only for service delivery, billing, and NDIS reporting. Guardians may request access to or correction of records in writing.

Records are retained for a minimum of seven (7) years, or until the Participant reaches twenty-five (25) years of age, whichever is later.

NeuroNest may use secure, AI-assisted tools to support note-taking and documentation during or after sessions, including telehealth sessions delivered via Zoom or Halaxy.

These tools are used to assist with accurately capturing session information and improving documentation efficiency. All information remains confidential and is managed in accordance with the Privacy Act 1988, the Australian Privacy Principles, and the NDIS Practice Standards.

AI-assisted tools do not replace clinical judgement. All documentation is reviewed and finalised by the practitioner.

Sessions will not be recorded using AI tools without the Guardian’s express written consent. Where AI tools are used for note-taking, reasonable steps are taken to ensure information is handled securely and used only for service delivery, documentation, and reporting purposes.

As with all digital platforms, there are inherent privacy and data security risks associated with the use of AI-supported tools.

☐ I consent to AI-assisted note-taking and documentation as outlined above

 

13. Complaints and Feedback

Concerns can be raised directly with NeuroNest at NeuroNestCo@outlook.com.
If unresolved, complaints may be lodged with:
- NDIS Quality and Safeguards Commission – www.ndiscommission.gov.au
- National Disability Insurance Agency (NDIA) – 1800 800 110
- Queensland Ombudsman – 1800 068 908

 

14. Changes to Agreement

Any changes must be made in writing and signed by both parties. NeuroNest may update this Agreement or related policies from time to time, with at least 14 days’ written notice to Guardians. If the Guardian does not agree with updated terms, either party may terminate this Agreement by written notice, without penalty, provided that all fees owing up to the date of termination are paid.

 

15. Dispute Resolution

Step 1: Guardians may raise concerns directly with NeuroNest by contacting NeuroNestCo@outlook.com.

Step 2: If the matter remains unresolved, complaints can be lodged with the NDIS Quality and Safeguards Commission (https://www.ndiscommission.gov.au).

 

16. Attendance and Release of Liability

The Guardian acknowledges that, to the extent permitted by law, NeuroNest is not liable for illness, injury, loss of property, or delays caused by external factors, except where caused by gross negligence or willful misconduct. Including interruptions caused by technology or third-party platforms used for telehealth. The Guardian remains responsible for providing accurate information including medical needs and emergency contacts.

 

17. Emergency or Risk Events

If an emergency or safety concern arises that impacts delivery of supports, NeuroNest may suspend or adjust services with immediate notice. A follow-up plan will be agreed as soon as practicable.

 

18. Termination

Either party may terminate this Agreement with twenty-one (21) business days’ written notice. All supports have already been delivered, and any sessions booked within the notice period remains payable unless otherwise agreed in writing.

 

19. Applicable Law

This Agreement is governed by the laws of Queensland. Any disputes are subject to the exclusive jurisdiction of the Queensland courts.

 

20. Entire Agreement, Severability and Force Majeure

This Agreement constitutes the entire agreement between the parties and overrides any prior discussions or representations.

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

Neither party is liable for failure to perform obligations under this Agreement due to events beyond their reasonable control, including but not limited to natural disasters, pandemics, strikes, government restrictions, or other force majeure events.

 

21. Signatures

The parties agree to the terms and conditions of this Service Agreement:

Guardian Name

Signature

 Date

Guardian / Authorised Representative

Provider – NeuroNest Consultancy Pty Ltd
Name: Anna Julian, Principal (Provider)

Provider Signature

Date